POLICIES AND TERMS OF USE

The website https://bloompod.vn is operated by:
AMPLIFY GLOBAL EDUCATION COMPANY LIMITED
Enterprise Registration Number: 0318833596
Email: info@bloompod.vn
Hotline: +84 814 433 355
For any matter relating to the collection, use, or protection of personal information, customers may contact Bloompod via the email address or hotline above.

When customers visit the website, place an order, or contact Bloompod, we may collect the following information:
• Full name;
• Email address;
• Phone number;
• Delivery address;
• Order information;
• Payment information necessary to confirm the transaction;
• Communications with the customer support team;
• Other information voluntarily provided by the customer.
Bloompod does not require customers to provide information that is unnecessary for order processing, customer support, or website operation.

Customer information may be used for the following purposes:
• Receiving and processing orders;
• Confirming purchase information;
• Delivering products;
• Providing customer support;
• Processing returns, refunds, and warranty requests;
• Sending order-related notifications;
• Sending product, program, or promotional information where the customer has given consent;
• Improving the quality of the website and services;
• Preventing fraud and protecting the lawful interests of the parties;
• Complying with applicable legal obligations.

Customer information is used only to the extent necessary to fulfill the purposes stated above.
Bloompod does not use customer information for purposes contrary to the information previously disclosed or applicable law.

Where necessary, Bloompod may provide relevant information to:
• Delivery and shipping providers;
• Payment service providers;
• Technical support or order-processing providers;
• Service partners necessary for website operation;
• Competent state authorities where required by law.
Bloompod does not sell, exchange, or provide customers' personal information to third parties for commercial purposes contrary to this policy.

Customer information is retained for the period necessary to:
• Fulfill the purposes for which it was collected;
• Process orders;
• Provide after-sales support;
• Fulfill accounting, tax, or legal obligations;
• Resolve disputes or complaints, if any.
When information is no longer necessary, Bloompod will consider deleting, anonymizing, or otherwise handling it in accordance with applicable law.

Bloompod applies appropriate technical and administrative measures to protect customer information against:
• Unauthorized access;
• Misuse;
• Unauthorized disclosure;
• Loss or improper alteration.
However, no method of transmitting or storing data over the Internet can be guaranteed to be completely secure.

Customers may contact Bloompod to:
• Request access to their stored personal information;
• Request correction of inaccurate information;
• Request clarification regarding the use of their information;
• Withdraw consent to receive marketing communications;
• Submit concerns or complaints regarding the processing of personal information.
All requests relating to personal information may be submitted via:
Email: info@bloompod.vn
Hotline: +84 814 433 355

Customers may submit feedback, requests, or complaints through:
• Email: info@bloompod.vn;
• Hotline: +84 814 433 355;
• Other official contact channels published on the website.

To receive prompt support, customers should provide:
• Full name;
• Phone number or email address;
• Order number, if available;
• Details of the feedback or complaint;
• Relevant images, videos, or documents, if available.

Bloompod will process matters through the following steps:
1. Receive the feedback, request, or complaint;
2. Acknowledge receipt where necessary;
3. Review the relevant information and documents;
4. Contact the customer for additional information if necessary;
5. Propose an appropriate solution;
6. Notify the customer of the outcome.
Bloompod expects to provide an initial response within 24–48 business hours after receiving complete information.
The actual resolution time may vary depending on the nature of the matter, product condition, delivery provider, or relevant third party.
Bloompod prioritizes resolving feedback in good faith, transparently, and while protecting customers' lawful rights and interests.

Bloompod.vn currently offers the Bloompod Kit.
Product prices are listed in Vietnamese Dong (VND) on the website and may change from time to time.
The price applicable to an order is the price displayed when the customer completes the order, unless otherwise stated.

Promotional programs may be subject to:
• A specific period;
• Product quantity limits;
• Customer eligibility;
• Program conditions;
• Sales channels;
• Discount codes or other published promotional mechanisms.
Each promotion may have its own terms and conditions. Customers are advised to review the relevant information before placing an order.

Delivery fees may be:
• Displayed during the ordering process;
• Notified before order confirmation;
• Calculated based on the delivery address, shipping method, or applicable promotion.
Delivery fees are not necessarily included in the product price unless otherwise stated.

If a product price is displayed incorrectly due to a technical error, data-entry error, or system error, Bloompod may review the matter and contact the customer to reconfirm the order.
If the customer does not agree to the reconfirmed price, the order may be cancelled and any payment already made will be handled in accordance with the refund policy.

Bloompod may adjust product prices and promotional programs. Such changes will not affect orders that have been validly confirmed, unless otherwise agreed by the parties.

Customers may use the payment methods displayed at the checkout stage on the website, including:
• Bank transfer;
• Online payment through an intermediary, if integrated;
• Other payment methods announced by Bloompod.
Bloompod only publishes payment methods that are actually supported on the website.

For bank transfers, customers should:
1. Transfer the exact order amount;
2. Include the order number or purchaser information in the transfer description;
3. Provide payment confirmation if requested.
The order will be processed after Bloompod confirms receipt of a valid payment.

Payments made through an intermediary may be processed in accordance with the procedures and terms of the relevant payment service provider.
Bloompod does not directly store customers' payment card information, except where permitted by law and appropriately disclosed.

If a payment transaction is unsuccessful, customers may:
• Retry the transaction;
• Select another payment method;
• Contact Bloompod to check the order status.
If the amount has been deducted but the order has not been recorded, Bloompod will coordinate with the bank or payment provider to investigate where necessary.

If a customer makes a duplicate or incorrect payment, please contact:
Email: info@bloompod.vn
Hotline: +84 814 433 355
Customers should provide transaction details so that Bloompod can review and handle the matter on a case-by-case basis.

Bloompod.vn currently offers the Bloompod Kit, including:
• 1 Bloompod Audio Player;
• 8 flashcard sets;
• 1 charging cable;
• 1 strap;
• Accessories included with the relevant product version.
Product information, images, and contents may be updated depending on the product version or program.

Customers must provide complete and accurate information when placing an order, including:
• Full name;
• Phone number;
• Email address, if available;
• Delivery address;
• Other information necessary for delivery and order confirmation.
Customers are responsible for the accuracy of the information they provide.

Product availability depends on:
• Inventory levels;
• Order information;
• The ability to confirm the order;
• Delivery coverage;
• Shipping conditions;
• Other objective factors.
If a product is out of stock or cannot be supplied, Bloompod will notify the customer and propose an appropriate solution, where available.

Bloompod supports delivery to valid addresses nationwide, subject to the service coverage of the delivery provider.
Certain areas may be subject to different delivery times or fees.

Bloompod may contact customers to confirm:
• Order information;
• Delivery address;
• Payment method;
• Product availability;
• Other necessary information.
An order may be suspended or cancelled in the following circumstances:
• Customer information is incomplete or inaccurate;
• The customer cannot be contacted for confirmation;
• The product is out of stock;
• There are signs of fraud or an invalid order;
• There is a technical issue or an event beyond reasonable control.

Customers must not use the website to:
• Commit fraudulent acts;
• Provide false information;
• Access or damage the system without authorization;
• Copy or exploit content without permission;
• Violate the lawful rights and interests of Bloompod or third parties;
• Conduct any unlawful activity.

The content on the website, including:
• Logos;
• Images;
• Text;
• Videos;
• Audio;
• Designs;
• Materials;
• Brand names;
is owned by or lawfully licensed to Bloompod and/or relevant parties.
Customers may not copy, modify, distribute, or commercially exploit such content without appropriate permission, except where permitted by law.

Delivery Coverage
Bloompod.vn supports delivery to valid addresses nationwide, subject to the service coverage of the delivery provider.

Estimated Delivery Time
• Urban areas: approximately 3–5 business days;
• Other provinces: approximately 5–7 business days.
The above periods exclude weekends, public holidays, and Tet holidays, unless otherwise stated.
Delivery times may vary due to:
• Weather conditions;
• Traffic;
• Delivery address;
• The operating status of the delivery provider;
• Public holidays and Tet holidays;
• Force majeure events.

Delivery Fees
Delivery fees will be displayed or notified to customers during the ordering process.

Checking Products Upon Delivery
Customers should check the external condition of the package upon delivery. If the package is torn, severely dented, opened, or damaged, customers should:
• Take photos or videos;
• Record the condition of the package;
• Notify Bloompod as soon as possible.

Return and Exchange Conditions
Customers may request an exchange within 7 days from the date of receipt if the product:
• Has a technical defect;
• Has a manufacturing defect;
• Was damaged during transportation;
• Is different from the product ordered;
• Is missing accessories stated in the order information.

Cases Eligible for Free Support
Bloompod will support an exchange or provide an appropriate solution for issues determined to be the responsibility of Bloompod or the delivery provider.

Returns for Personal Reasons
For returns requested due to personal reasons, a change of mind, or no longer needing the product, Bloompod will consider the request based on the product's condition. The product must be:
• Intact;
• Complete with all accessories;
• Free from signs of use that affect its resale condition;
• Returned according to Bloompod's instructions.
The customer is responsible for shipping costs and reasonable additional costs, if any.

Cases Not Covered by the Standard Return Policy
The standard return policy does not apply to products that:
• Have been dropped, impacted, or subjected to external force;
• Have been exposed to water or liquid;
• Have been used contrary to the instructions;
• Have been repaired or disassembled without authorization;
• Have been used with an unsuitable power source;
• Show normal wear and tear;
• Are missing accessories;
• Show signs of intentional damage.
Customers' rights under applicable law remain protected.

Return and Exchange Procedure
Customers should contact:
Email: info@bloompod.vn
Hotline: +84 814 433 355
The following information should be provided:
• Full name;
• Order number;
• Phone number;
• Description of the issue;
• Photos or videos of the product;
• Preferred support solution.
Bloompod expects to respond within 24–48 business hours.

Cases Eligible for Refund Consideration
Bloompod may issue a refund in the following cases:
• An order has been paid for but Bloompod cannot deliver it;
• The product is out of stock and no suitable replacement is available;
• An order is validly cancelled before processing;
• The product is determined to be defective and both parties agree to a refund;
• Other cases agreed upon by Bloompod and the customer.

Refund Method
The refund will be made through:
• The original payment method; or
• Another method agreed upon by both parties.
For bank-transfer orders, customers may be required to provide account details for receiving the refund.

Refund Timeline
The estimated refund period is 5–10 business days from the date Bloompod confirms that the refund conditions have been met.
The actual processing time may depend on the bank, payment intermediary, and payment method.

Additional Costs
Where the refund is due to an error by Bloompod or the delivery provider, Bloompod will consider supporting reasonable related costs.
Where the refund is requested for personal reasons or at the customer's specific request, additional costs may be deducted if they have been disclosed and agreed upon in advance.

Warranty Period
The Bloompod Audio Player is covered by a warranty for 3 months from the date the customer receives the product.

Warranty Coverage
The warranty covers technical or hardware defects arising under normal use, including:
• The device cannot be powered on;
• The device cannot play audio;
• The speaker operates abnormally;
• Buttons do not work;
• The device cannot recognize a TF/MicroSD card;
• The device cannot be charged;
• Other hardware defects determined by Bloompod or its technical service provider.

Cases Excluded from Warranty
The warranty does not cover defects or damage caused by:
• Dropping, impact, or external force;
• Water or liquid exposure;
• Use contrary to the instructions;
• Use of an unsuitable power source or charger;
• Unauthorized disassembly or repair;
• Unauthorized modification of the product structure;
• Normal wear and tear;
• Causes not originating from a technical defect in the product.

Included Accessories
The charging cable, strap, and flashcards are not covered by the 3-month technical warranty applicable to the Audio Player. However, Bloompod will still assist in checking accessories that are:
• Missing;
• Incorrectly supplied;
• Damaged upon receipt;
• Affected by packaging or transportation issues.

Warranty Resolution
Depending on the product condition, Bloompod may provide:
• Remote troubleshooting guidance;
• Product inspection;
• Repair;
• Replacement with an equivalent product;
• Refund subject to agreement and applicable conditions.

Warranty Request
Customers should provide:
• Full name;
• Phone number;
• Order number or proof of purchase;
• Date of receipt;
• Description of the defect;
• Photos or videos showing the issue, if available.

Customers may contact Bloompod through:
• Email: info@bloompod.vn;
• Hotline: +84 814 433 355;
• Contact form on the website, if available;
• Official social media channels published on the website;
• Other online messaging methods, if integrated.

Bloompod provides support regarding:
• Product information;
• Ordering instructions;
• Payments;
• Delivery;
• Returns;
• Refunds;
• Warranties;
• Information about the "Give a Gift" program;
• Other questions relating to Bloompod.
Bloompod expects to respond to requests within 24–48 business hours, depending on the content and complexity of the request.

The Bloompod Kit is a tool designed to support the development of an English-language foundation for young children through structured listening. The product includes:
• Audio Player;
• 8 flashcard sets;
• Charging cable;
• Strap;
• Accessories included with the relevant product version.

Bloompod may introduce the "Give a Gift" discount program to encourage the community to gift Bloompod Kits to young children.
Customers who wish to participate may contact:
Email: info@bloompod.vn
Hotline: +84 814 433 355
Participation will be carried out according to the information and instructions published by Bloompod from time to time.

Bloompod may update or amend its policies when necessary to reflect:
• Business operations;
• Website functions;
• Products and services;
• Legal requirements;
• Actual operational needs.
Updates will be published on the website and will take effect from the date of publication, unless otherwise required by law.

AMPLIFY GLOBAL EDUCATION COMPANY LIMITED
Enterprise Registration Number: 0318833596
Website: https://bloompod.vn
Email: info@bloompod.vn
Hotline: +84 814 433 355